Privacy Policy for SMS Communications

Effective Date: December 12, 2025

Penvaly Semi Truck Repair ("Penvaly," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, vendors, and business contacts. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our business communications, including phone calls, text messages (SMS/MMS), online scheduling, invoices, and customer support services.

This Privacy Policy is designed to comply with applicable U.S. privacy laws and mobile carrier requirements, including A2P/10DLC regulations governing business text messaging.

1. Information We Collect

We may collect the following types of personal information when you contact or do business with Penvaly:

• Contact Information: Name, phone number, email address, business name, vehicle or fleet details.

• Communication Data: Phone calls, voicemails, SMS/MMS text messages, and related communication records.

• Service Information: Repair requests, diagnostics, estimates, invoices, and payment-related details.

• Scheduling Information: Information provided through our online intake or scheduling forms.

We collect only the information reasonably necessary to provide our services and conduct normal business operations.

2. How We Use Your Information

We use collected information solely for legitimate business and customer care purposes, including:

• Scheduling, confirming, and managing repair appointments

• Sending appointment-related communications

• Responding to customer questions and service requests

• Providing over-the-phone diagnostic guidance when requested

• Managing invoices, payments, and billing inquiries

Penvaly does not send unsolicited marketing or promotional text messages.

3. SMS Text Messaging Policy

By providing your mobile phone number and submitting an intake or scheduling form, you consent to receive text messages from Penvaly Semi Truck Repair related to your service request.

Purpose of SMS Messages

SMS messages are sent for customer care purposes only and may include:

• A one-time text message containing a scheduling link

• A one-time text message confirming a scheduled appointment

• Responses to customer-initiated inquiries

No recurring, bulk, or promotional messaging is sent.

Message Frequency

Message frequency is limited to one or two messages per appointment request and does not repeat unless the customer initiates further contact.

Rates and Charges

Message and data rates may apply depending on your mobile carrier and plan.

Consent

Consent to receive SMS messages is not a condition of purchase and is obtained only through submission of our online intake or scheduling form.

Opt-Out and Help

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly using the information below.

4. Data Sharing and Third Parties

Penvaly does not sell, rent, or share personal information, including mobile phone numbers or SMS consent data, with third parties for marketing or promotional purposes.

We may share limited information with trusted service providers strictly for operational purposes, such as:

• Business phone and SMS service providers

• Scheduling and intake software

• Payment and invoicing platforms

All service providers are required to safeguard personal data and use it only for authorized business functions.

5. Data Retention

Personal information is retained only as long as necessary to:

• Fulfill service obligations

• Maintain business and financial records

• Comply with legal and regulatory requirements

When no longer required, data is securely deleted or anonymized.

6. Data Security

Penvaly implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no system can guarantee absolute security, we regularly review and update our safeguards to maintain appropriate protection.

7. Your Privacy Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Withdraw consent for SMS communications

• Request deletion of your information, subject to legal obligations

Requests may be submitted using the contact information below.

8. Children’s Privacy

Penvaly’s services are intended for commercial and professional use. We do not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be effective as of the revised effective date listed above.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Penvaly Semi Truck Repair
Website: https://www.penvaly.com
Email: office@penvaly.com
Phone: 727-761-8999

By communicating with Penvaly Semi Truck Repair by phone or text message, you acknowledge that you have read and understood this Privacy Policy.